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Dematic Services
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Customer Service Servicing All Makes and All Models of Equipment and Software Creating Logistics Results

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Lifecycle Support Optimizing your investment Ensure the best possible performance from your system, whether supplied by Dematic or other OEM Analysis & Develop Solutions System Engineering Dematic is a full service provider to our partners, not only during system design and implementation, but for the life of your system. Dematic has invested into our Customer Service division with over 335 dedicated employees located in 57 locations in North America to service our clients. According to an independent study, an average Material Handling System’s initial capital investment is only 20% of the...

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Technical Support Call Center We’re always here Fast response Advanced software tools Available 24/7/365 Customer Service’s goals for our client is simple. To provide our clients the a) highest achievable uptime b) at the lowest lifecycle costs c) which we measure our success through quantitative Key Performance Indicators (KPI’s) which d) the ultimate measure is Customer Satisfaction. Everything that we do is centered around these guiding principles. It is our belief that as we achieve these goals, we develop long-term partnerships with our clients. When we develop a support solution for...

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Alert Monitoring Service Early Warning System... fast response before it’s an issue Constant View of Your System Text Message Alerts Improve Operational Performance An example of how we take our client’s recommendations to heart is Alert Monitoring Service (AMS). Our clients have told us that they wanted pro-active alerts before systems are affected. With AMS, we place OPC and SNMP tags throughout they system looking for situations before they become issues. As an example, if a motor’s amp draw increases 10%, it would not cause a motor fault but may become an indication that things are not...

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Parts Logistics Parts availability is crucial. Dematic supplies the genuine, high quality parts you need, when Having parts at the right price saves our clients money. Dematic provides a low price guarantee on all our parts pricing. That means if you find a price which is less than Dematic's, we will match that price. We also provide free ground shipping with our daily parts orders. Dematic also has over $20M of inventory available which allows our clients to lower carrying costs. Most clients have a carrying cost of their inventory, in many cases up to 30% annually. Having the assurance...

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Field Service and Resident Maintenance Support when you need it or on site all the time Preventive Maintenance and proactive support reduces your risk of downtime & assures much higher system performance levels The Dematic Resident Maintenance Program gives you a dedicated on site maintenance support team that provides immediate support when you need it. Resident Maintenance is also about proactive. Our over 200 technicians are located in 57 different locations throughout North America. They are strategically placed where our installed base is located. This allows a lower price (limited...

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Modernization New life for old systems regardless of make or model Changing business needs, new market demands, aging technology…you don’t necessarily need a new system. Dematic Modernization allows you to upgrade your existing system to the performance levels you need now. Although you will not need it for your new system any time soon, we also have a group dedicated to providing modernizations to Dematic or competitors equipment. This group’s mission is to add years of life to components so that you can minimize future capital expenditures. In addition, this group performs their work in a...

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Service: 1-877-567-2812 email: service-ca@dematic.com United States Dematic Corp. 507 Plymouth Avenue NE Grand Rapids, Michigan 49505 USA Phone: +1-877-725-7500 Fax: +1-616-913-7701 usinfo@dematic.com Canada Dematic Limited 6750 Century Avenue Suite 302 Mississauga, Ontario L5N 2V8 Phone: +1-877-567-7300 Fax: +1-905-363-6969 info@dematic.com Europe Dematic GmbH & Co. KG Friedrich-Ebert-Anlage 36 60325 Frankfurt am Main Germany Phone: +49 (69) 244 333-151 Fax: +49 (69) 244 333-200 info@dematic.com Asia Pacific Dematic PTY Ltd. 24 Narabang Way Belrose NSW 2085 Australia Phone: +61-9486-5555...

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Dematic Services 8Pages

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Dematic Services
8Pages