Quality Manual Quality, Safety at Work and Environmental Protection Creating Logistics Results

About Dematic Dematic is one of the world’s leading suppliers of logistics automation systems and solutions. With a global knowledge network of more than 4,000 highly skilled logistics professionals, Dematic provides its customers a unique perspective in world class materials handling solution design. What this means for you: Even in international projects, you have a single point of contact. Dematic takes responsibility for throughput and system uptime in logistics projects. DEMATIC QUALITY MANAGEMENT

Our Customers’ Success is also our Success Dematic is one of the world’s leading suppliers of automated material handling systems for manufacturing, production, warehousing and distribution. We are the industry’s only OEM providing complete resources for supply chain and material flow analysis, system conception and engineering, project management, controlled quality manufacturing, installation, and comprehensive life-cycle support. As such, we set standards in the efficient handling of material flows. We direct our actions primarily towards our customers’ expectations and to the customer benefits...

The Company Logistics automation is our core competence. With our tailored material flow solutions, we support customers around the world in optimising their delivery chains, thus assuring their competitiveness. Our offering encompasses the entire lifecycle from consulting through the concept to turnkey delivery, and also as a general contractor with a service that completes system operation. We have bundled our know-how line-of-business-oriented. Our solutions include not only our mechatronics products, but also the IT products required for warehouse administration and the flow of materials....

Systematic Quality and Value System Customer Satisfaction through Continuous Improvement is our quality policy. We express this through our value system. Value system Constructive cooperation Our value system is the basis for warranting customer satisfaction and reliability. This is binding for our management and employees, and it is to this that we adjust our business decisions. The elements listed below constitute our value system. We cooperate constructively and in an atmosphere of trust with our customers, suppliers and cooperation partners. The best solutions Our customers require the best...

Health and Safety at Work and Environmental Protection We are committed to safety at work and the protection of our employees‘ health as well as considerate use of our environment and thrifty use of natural resources. In detail, this means: Estimation of environmental consequences We devote particular attention to promoting the health of our employees, preventing accidents and ensuring process and product-related resource efficiency. We use technology and management to reduce and avoid burdens on health and the ecology. We give preference to integrated solutions. Conformity with laws We align...

Organisation The schematic organisational chart shows the organisational structure of Dematic Central Europe. This is mapped in the respective current organizational and work plans on the Intranet. The following are directly subordinate to the management as the top management body: The management has designated a representative for the quality management system. Managing units This person ensures conformity of the quality management system with DIN EN ISO 9001:2008 and reports directly to the management. Central functions Conformity Our management system complies with the requirements of DIN...

Documentation The Dematic document management system regulates the effective and efficient provision and availability of documents and records. These include all documents and records created within the scope of corporate processes. Scope for action Intranet availability The management system described constitutes the scope for action for all business units belonging to Dematic Central Europe. The business units have the opportunity to further shape the guidelines and process descriptions for their business that are relevant to them. The guidelines and process descriptions are published on the...

Processes Process House We are establishing a process-oriented management system to enable us to concentrate our know-how and commitment to the processes that create value, thus benefiting the customer. As a result, we are able to eliminate inefficient interfaces and to direct the entire organisation to customers’ requirements. Processes at the top level of our hierarchical process house are: Sub-processes in the Dematic process house can be assigned clearly to one of the three categories, thus structuring the value creation chain. To implement an effective and efficient process-oriented management...

Process management Process coordinators take care of the various sub-areas at all process levels. Processes are planned, monitored and documented in accordance with customer and product-specific criteria. The adequacy and effectiveness of the core processes are supported by the use of quality gates, by monitoring key performance indicators, and by performing audits and assessments. By constantly improving our processes, solutions and products, we want to do justice to our claims and to those of our customers. All elements of quality management and of health and safety and environmental protection...

“He who stops being better stops being good.“ Hartmut Eklöh Handlungsmaximen zum Managementsystem – Prozesse Management system – processes Process understanding Experienced processes (acting by example) All process owners and persons involved are familiar with their tasks/responsibilities Every process participant consist ently experiences the agreements reached (e.g. the defined processes) Every process participant is a customer and a supplier Every process owner acts as an example Every action that deviates from the agreements reached (exception) also obeys a regulated process Process house...