Catalog excerpts
EXALEAD ONECALL TURN YOUR INFORMATION INTO A POWERFUL CUSTOMER ENGAGEMENT SOLUTION
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EXALEAD ONECALL RISES TO THE CHALLENGE! Our solution provides your contact center and frontline sales agents with a comprehensive, 360° view of your customers and brings together the tools they need to tailor sales recommendations and leverage internal collaboration. With access to the right data, your agents can answer daily queries faster and provide the most accurate information. Interacting effectively with your customers increases their overall satisfaction, and greater customer engagement leads to increased sales. This innovative, user-friendly, intuitive and collaborative application...
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BENEFITS For call centers and middle/back offices • Reduction in costs (average call length) • Improved first-call resolution rate (FCR) • Happier customer service agents For points of sale • Reduction in the average waiting time For IT Departments and Company Management • Instant access to information on tablets • Multi-channel and multi-source integration • Agents can propose immediate solutions • Non-intrusive solution, independent of back office systems • New user experience - Speedy adoption • Easy access to a comprehensive view of the customer • Improved customer loyalty and...
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©2014 Dassault Systèmes. All rights reserved. 3DEXPERIENCE®, the Compass icon and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES, and 3DEXCITE are commercial trademarks or registered trademarks of Dassault Systèmes or its subsidiaries in the U.S. and/or other countries. All other trademarks are owned by their respective owners. Use of any Dassault Systèmes or its subsidiaries trademarks is subject to their express written approval. Results achieved by an EXALEAD customer: Our 3DEXPERIENCE® platform powers our brand applications, serving...
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