After-Sales and Services
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CTI Systems is a leading supplier of integrated automated material handling and processing systems, with a focus on heavy loads. Our portfolio includes automated material handling solutions, aircraft servicing systems, storage systems, surface treatment plants, assembly lines, as well as software solutions for production control and the optimisation of storage & distribution systems (MES & WMS). SPARE PARTS ONLINE SPARE PARTS CATALOGUE After Sales Service service@ctisystems.com Spare Parts spares@ctisystems.com The online catalogue can be accessed by any end device. It contains all relevant documentations of a project and allows to identify the needed parts or to locate the best person within the CTI Systems´ team to contact for further informations. To provide the best possible service and to keep machinery downtime to an absolute minimum, CTI Systems´ technicians are equipped with a spare parts kit containing the most frequently used components for monorail track systems. After Sales Service Spare Parts www.ctisystems.com

CUSTOMER ASSISTANCE How can we help you? Service Contracts CTI Systems offers service contracts that shorten administrative paths in case of problem or need. The specialised technicians can help you on site. But CTI Systems also has other options: Remote Assistance The technicians can provide first aid from distance by connecting via VPN connection and thus help to solve the problem. Hotline Do you require technical support outside of normal working hours or at the weekend? You will be helped quickly with troubleshooting thanks to the customised hotline. Production start-up • • training...