Remote service
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Remote service Remote service Providing service anytime, anywhere, Which tools can be used to provide service on anyway palletising equipment without travelling [Type here]

What if remote working and servicing is needed for whatever reasons? How can we achieve this? CSi has found an excellent solution, and has started working with smart glasses. In this white paper, we explain how using smart glasses can be of great benefit to you, our customer. CONTENT - COVID-19 catalyst for remote service - Factory Acceptance Tests without travelling - How do smart glasses work? - Other use cases - Conclusion - How can we help you? [Type here]

COVID-19 catalyst for remote services The COVID-19 virus has had a deep impact on all of us in our day-to-day work. For CSi, it has also had consequences for various projects abroad. Travel restrictions have meant that installation and commissioning activities, as well as other on-site services, had to be stopped or were postponed. Below, we offer you up to date information about how CSi is able to continue working on your projects during these challenging times. The use of the latest tools for Virtual Reality and Smart Glasses are discussed, and we share our findings concerning our first...

Factory Acceptance Tests without travelling In many of our projects, we test and validate new equipment together with our customers at our location in the Netherlands. In the case shown below, we also built a test rig for our customer, in order to demonstrate its proper functioning and to validate that the machine was built to match the agreed specifications. However, due to COVID-19, the planned FAT could unexpectedly no longer be witnessed by the customer, due to travel restrictions imposed by governments and company policies. Back in 2015 we trialled the use of Industrial IP Cameras and...

In addition to the website, and the IPAD application (termed CSi4U), another initiative was set up. We started working with modern VR/AR smart glasses. These smart glasses look like a head-mounted tablet, but without a touch or input device. The model we use is the Realwear HMT-1. These smart glasses are of the monocular type, meaning that a display is positioned just below your normal field of view under the dominant eye. This small display shows the actual HD camera feed, or the information that the contact person on site wants to share with the field engineer who is wearing the glasses....

How do smart glasses work? The HMT-1 model can be used in our typical environments. A camera is mounted together with a microphone for voice commands and transmission during video calls. A second microphone is incorporated in order to supress ambient noise. This noise cancelling feature helps greatly. The HMT-1 is battery powered, and the battery lasts around 6 hours while transmitting images. Wi-Fi is used to stream the data from and to the HMT-1. As an alternative, LTE/4G SIM solutions or a wireless hotspot from your phone can be used. This may be useful in production environments where...

The software toolkit that connects the smart glasses to others is a separate package. Often this is based on an SaaS (software as a service) annual contract. If your company has Microsoft 365, you can use the free Microsoft Teams version, depending on the desired application. As an alternative you can purchase licenses for your whole company. The following items are included in the kit: HMT Smart glasses MSA front brim hard hat with clips Wall charger Spare battery (3250mAh Li-Ion) Earbud earpieces Protection headphones (noise cancelling) Earbud foam tips, sample pack (small, medium and...

Other use cases Obviously, smart glasses can be used for more applications than just a remote factory acceptance test. There are multiple uses when you can benefit from the mobility and comfort of the smart glasses. A good example of this would be remote mentoring of field engineers during an inspection or an on-site installation. An expert can be contacted if the field engineer needs a specialist in a certain topic. Smart glasses can also be of use if a breakdown occurs and the customer needs urgent support. Through the glasses, a 24/7 service organisation can take a look at the issue,...

How can we help you? Please click on the video and see for yourself how remote services and a remote factory acceptance test works. https://www.youtube.com/watch?v=0T9CJUpj-yY If you would like to receive more information, do not hesitate to contact Frans Mertens, Team Leader, Middleware Software Solutions. CSi industries B.V. Lissenveld 41 4941 VL Raamsdonksveer The Netherlands fransmertens@CSiportal.com or info@CSiportal.com [Type here]