Customer Services

Comau Robotics Customer Services Comau Robotics Customer Services Our Customer Services Our business is taking care of your business Customer satisfaction is always a top priority of the Comau Robotics strategy. We provide prompt and flexible service close to customers throughout the life cycle of their equipment. We offer a complete range of services to maximize the performance of Comau’s solutions. Training at either Comau Training Center or customer’s sites with multi-language sessions. On-line support with remote diagnostics and aids through Comau new robot control connection capacity. Activities...

Offered Services Comau Robotics Customer Services Comau Robotics Customer Services OFFERED SERVICES Spare parts and logistics Professional consultancy and flexible solutions for your spare parts logistics and stock. Education and training with learning paths ranging from «basic» to «advanced» levels supplied at our Training Center, at the customer premises and with our new web-base interactive platform. Support and management of parts, exchange units and repairs with a reliable response time in order to assure continuous production. A complete training catalogue including basic use and programming,...

Spare Parts and Logistics Comau Robotics Customer Services Comau Robotics Customer Services Spare parts and logistics Introduction ‣ Spare parts and Repair services available for at least 10 years following the discontinuation of production ‣ HQ warehouse with 20.000 available items ‣ Special packages of recommended spare parts and/or consignment stock based on installed robot c/o the customers ‣ Full one year warranty on all spare parts ‣ Fast repairs via an exchange service SPARE PARTS AND LOGISTICS Robot arm spare parts ‣ Immediate availability of wrist, reduction gears and balancing groups...

Comau Robotics Customer Services Comau Robotics Customer Services Personalized solutions for efficient results Our courses mix in a coherent way: ‣ Challenging practical activities ‣ Tools ‣ Theoretical content We adopt an innovative learning methodology, combining classroom training, business experience and multimedia tools. The Comau Web Academy manages the Comau on-line training offer. The courses are accessible from PC and tablet. The participants can access their registered courses whenever they wish and can pause and resume their use of content according to their needs. Each course consists...

Mobile Training Cell Comau Robotics Customer Services Comau Robotics Customer Services You can’t come to us? The Mobile Training Cell will come to you! The perfect solution for teaching the basics of robotics and industrial automation, wherever you want. Comau has developed a mobile cell for training which is easily transportable and compactible with retractable robot. This helps minimize its size from 1140x940x1700 to 1140x940x970, which is optimal for transport. Features ‣ Transportable on euro pallet ISO2 size 1200x1000 mm ‣ Height of the Cell transport box 1110 mm ‣ Compactible with retractable...

Technical assistance is committed to support customers throughout the entire product life cycle of a robot by providing: • Installation, commissioning and programming support • Preventive maintenance, auditing and consultancy services to extend the Mean Time Between Failure (MTBF) • Help Desk support, Remote Monitoring and Response Time services to reduce downtime (MTTR) A complete Agreement Portfolio to meet the specific requirements of each single customer • POLAND UK GERMANY *CZECH REPUBLIC RUSSIA FRANCE ROMANIA • ARGENTINA A global team to serve local needs Comau Robotics Customer Services...

Comau Robotics Customer Services TECHNICAL ASSISTANCE Preventive maintenance The purpose of preventive maintenance is to maintain the efficiency of the robot over time by retaining its original integrity. This helps to eliminate production stops caused by the failure to execute controls and calibrations that together form the basis for efficient operation. To achieve this objective, Comau offers a set of maintenance agreements, tailored for the entire robot family, including the careful control of mechanics and electronics. A planned and scheduled preventive maintenance enables the identification...

Advanced Services, Refurbishments and Upgrades Comau Robotics Customer Services Comau Robotics Customer Services REFURBISHMENT & UPGRADE Comau Services is always by the Customer’s side to identify and implement innovative upgrades and refurbishment solutions to improve efficiency throughout the product lifecycle. Robot Efficiency Advanced Services, Refurbishments and Upgrades Technical assistance, Agreements and Training Spare Parts (traditional lifecycle) Time A refurbished robot is a used robot that has undergone an overhaul to return it to its original condition. This procedure prolongs its...

Refurbishment Services Comau Robotics Customer Services Comau Robotics Customer Services REFURBISHMENT SERVICES Components to be refurbished Lubrication & backlash check Application loom and wiring harness replacement Axes 4-5-6 gearboxes replacement Axis 3 gearbox replacement Axis 3 motor revision Axis 1 thrust bearing replacement Visual inspection of all parts Wrist revision Spring bearings replacement Axis 2 motor revision Axis 2 gearbox replacement Axis 1 gearbox revision

Comau MTPReel" Multi Teach Pendant Reel MTPReel™ is a functional spring-driven cable retraction system for teach pendants. It guarantees tidiness and safety in the workplace. Reducing cable exposure to the environment also guarantees cable neatness, life extension, protection and potential reparation cost savings. MTPReel™ competitive advantages Comau’s MTPReel™ - Multi Teach Pendant Reel system benefits: • Safer work area Cable doesn’t stay on ground or become misplaced. Reduced risk of walking on the cable or getting caught in it. No accidents due to tripping hazards or contact with the electrical...