U.S. Customer Services Catalog
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Customer Services Commitment You Can Count On! > Educational Training > Consulting > Calibration CANBERRA Offers. Fully Integrated Solutions.

Canberra’s courses have been approved... The following training courses have been awarded CEU’s by the American Academy of Health Physics (AAHP): Course # Each indicates the credits awarded by the AAHP.

SECTION IV - Training and Technical Services SECTION II – Training and Technical Services Application Management (AM) Courses AM-201-5 Hardware Maintenance (HM) Courses HM-313-5 Health Physics (HP) Courses HP-603-10 Software Application (SA) Courses SA-816-5

System User (SU) Courses SU-403-1

Field Services, Hardware •Software Support •Procedure Writing •Hardware Support •Field Service •Warranty Service ■Nuclear Measurement

Canberra Service Centers Service Centers Western Local Office: (510) 455-9940 Denver (Arvada)

Canberra Customer Support One of the major considerations involved in the decision to purchase electronic equipment is the quality and availability of support services. Canberra Industries enjoys the finest reputation for service in the industry and is dedicated not only to maintaining it, but constantly improving it. Canberra Industries Field Services and Repair offers the following wide range of programs and services designed to satisfy the needs of our varied customer base: • On-site maintenance agreements for system users who require the highest level of service. • Extended Warranty...

Service Maintenance Agreements All standard components in systems manufactured or supplied by Canberra (including the computer, memory and disk drives) can be maintained by employees of Canberra. Elimination of any third party responsibility allows Canberra to deal directly with our customers. This relationship has historically allowed Canberra to be better informed and to respond quickly to customer requirements associated with either equipment capability or system reliability. Maintenance agreements are available for any customer who wishes to have Canberra assume primary responsibility...

Service Maintenance Contracts Hardware Maintenance Contract Options Service/Technical Support – 1-800-255-6370 (A)Basic • • • • • • 3rd Business Day On-site Response Time Monday - Friday On-Site Customized Assistance (2 days per year) Unlimited Telephone Support Unlimited Replacement Parts Unlimited Emergency Visits 2nd Business Day On-site Response Time Monday - Friday On-Site Customized Assistance (3 days per year) Unlimited Telephone Support Unlimited Replacement Parts Unlimited Emergency Visits Next Business Day On-site Response Time 5 Days Per Week Coverage On-Site Customized...

Comprehensive Service Management Contract In order to meet the escalating service requirements of our customers, Canberra is pleased to offer a new concept for comprehensive service support. This new concept is more flexible and is better suited to the requirements of many of our customers. In contrast to our traditional service contract offerings, whereby a well defined list of equipment is serviced with three different response time options, the “Comprehensive Service Maintenance Contract” is based upon a time usage function. The “Comprehensive Service Maintenance Contract” offers the...

System Installation and Familiarization The System Installation and Familiarization Option is a service provided by the Canberra Industries Customer Service Department to setup and verify the functional operation of the Data Acquisition Systems provided by Canberra Industries. The System Installation Option covers system setup at the customer’s site. This includes connecting the acquisition front end and system peripherals, and verifying system operation. The customer service engineer introduces the user to the system hardware, its configuration and basic modes of operation. As part of the...

Canberra Software Support Program Canberra offers its software customers a comprehensive software support program, including toll-free telephone support, all software and documentation updates released during the support period, Newsletters, Software Service Bulletins, and immediate notice of any critical software problems. 1. All Software and Documentation Updates Released Unlimited Toll-Free Telephone Support Media and Documentation Updates for Each System All Software Modifications Conform to IEEE 730.1 Guidelines Immediate Notification of Critical Software Problems Logging of All...

Software Support Contracts 1. All Software and Documentation Updates Released Software Support customers receive the latest software and documentation updates released by Canberra for each of their systems covered by a Software Support Agreement. All shipping and media costs are included in the annual Software Support Agreement. To qualify for an annual Software Support Agreement, the software packages licensed on each system must be at the current revision levels supported by Canberra. If not, a one-time software and documentation update must be purchased for each system. To ensure...

6. Logging of All Customer Support Calls The logging of all customer support calls allows Canberra to maintain an on-line database of all calls logged through the Software Service Department. This provides a quick problem response by allowing Canberra support personnel to access similar information for previously entered questions or problems. This information is invaluable since the questions are based on customer “hands-on” operational experience with our software and systems. 7. Modem Support for Remote Software Assistance Canberra provides the capability for our software support...

12. Optional 24 Hour Response/7 Days Per Week Support Canberra can provide off-hours access to product knowledgeable personnel for support during emergency or critical situations. This service provides access to phone numbers for “beepers” and cellular phones carried by our programming support staff. 13. Multiple System Discounts Canberra offers an attractive multiple system discount based on the total number of Genie-VMS or PC-based systems supported under a single support agreement. The standard discount policy for Canberra software applications is: Total Systems Under Contract Percent...