Bruker Optics Service and Support
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Service The Key to your Success Innovation with Integrity

* Service and Support Bruker Optics is the leading manufacturer and worldwide supplier of Fourier Transform Infrared, Near Infrared and Raman spectrometers for various industries and applications. For years, we set new standards on the market when it comes to precision and efficiency, ergonomics and ease of operation, consulting and services. We realize that time is money. Our timely service process lets you rest easy knowing that Bruker will be there on-site when you need us. To us, it is obvious that these highest demands are also valid for our production process. High-quality materials,...

A network of international offices and representatives guarantees a competent customer support world wide. Your Partner for Success Bruker Optics understands that Customer Support means more than just installing, maintaining and fixing equipment. It is a commitment to our customers to provide detailed, expert knowledge and understanding of each and every aspect of our systems. We are in the business of not just selling analytical instruments, but implementing and supporting complete application solutions. From configuring, demonstrating and installing the best instrument for your needs, to...

Keep Your Assets . . . Application Support Whether it’s a routine quality control application or a sophisticated research project, our customer-oriented application experts can help you find the right tool or method to achieve your goal. Preventive Maintenance Our team will help you maintain original specifications and compliance. Proper maintenance will lead to better uptime. Phone/Remote Support Call your local support office to obtain quick and efficient support. We maintain dedicated and experienced specialists to answer your calls who can help with hardware or software concerns.

ISO Certification Bruker Optics is ISO 9001 and 13485 certified. Validation, GLP, IQ/OQ & 21 CFR Part 11 We can assist you in meeting your individual compliance needs. Bruker can provide IQ/OQ certification for your system and can install and set up 21 CFR Part 11 compliant software. Training & Support Bruker Optik offers practical training courses which include various application possibilities of the spectrometer as well as the software. www.bruker.com/trainingcourses-optics Travel to Customer Site A field engineer will be dispatched if on on-site visit is required.

Initial software updates only apply to licenses entitled to the current update policy.

More Than State-Of-The-Art Technology: Our Know-How For You Regular training courses and customized local training are vital elements of our know-how transfer. Please contact your local office or look at our web site: www.bruker.com/trainingcourses_optics Worldwide On-Site: We Are There Where You Need Us Bruker's competence is there where our customers need it - from the very first contact. Our application specialists are scientists and engineers who know IR spectroscopy and spectrometers as well as the customers applications. With our certified service & support team all over Europe, North...

Customized Support Solutions Preventive Maintenance To minimize unplanned downtime, reduce costs and control risk, planned maintenance is still the number one option. During planned maintenance visits, our factory-trained engineers will completely review your system’s installation, allignment, and cleanliness, and verify that its performance meets specification. They follow a detailed maintenance checklist to ensure that your system is operating correctly and safely. Validation, GLP, IQ/OQ and 21 CFR Part 11 Bruker Optics offers a full range of validation services to help you meet your...