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BEUMER Hotline Support

BEUMER Hotline Support
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HOTLINE SUPPORT Hotline Support is available 24 hours a day, 365 days a year and ensures immediate access to expert assistance for hardware and software issues. With dedicated phone numbers the BEUMER Group hotline are always ready to take customer support calls. All calls are answered by one of our specially trained hotline engineers who have expert experience in electrical, mechanical and software issues. All our Hotline engineers have a minimum of 4 years of field experience with commissioning BEUMER Group systems. ›› Access to BEUMER Group ›› Customer calls are directly ›› Support 24 hours a day, 365 days a year ›› Remote Access System ›› Dedicated Hotline number ›› Online overview of open Hotline cases ›› Online access to Hotline reports managed by experienced Hotline engineers ›› Remote access for immediate logon to customer systems for troubleshooting ›› Personalised internet portal dedicated to support ›› Online subscription for specific information about Hotline cases

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The Hotline engineer will remotely connect with the customer system, using the Remote Access System. BEUMER Group Hotline has direct and immediate access to the customer’s source code that is needed in order to proceed with the troubleshooting process. Hotline contract customers have access to their own personal site where they can see an overview of Hotline cases and reports. Hotline reports are usually available within 24 hours after the support case has been closed. Hotline Support ensures easy access to immediate hardware and software expert assistance. All calls are handled by Hotline...

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