BEUMER Customer Care


Catalog excerpts

BEUMER Customer Care - 1

CUSTOMER CARE To make sure that we are always there when our customers need us, we have developed and implemented a comprehensive and flexible support program that adjusts to our customers’ individual requirements. Our worldwide service network ensures fast and reliable assistance, maximises operational security and helps reduce downtime. Our Customer Care programme includes: • Field Service support • Technical support • Service contracts • Service tours • Warranty • Safety check  ›› Detailed on-site inspection ›› Increased productivity ›› Long-term optimisation strategies performed by skilled service engineers ›› Recommendation on stock management together with your service team for increased knowledge ›› Determination of critical spares and provision of updated list of recommended spares ›› Expertise provided from original equipment manufacturer and a decrease of production cost and maintenance expenditures ›› Operation according to latest safety guidelines ›› Creation of a safe working environment ›› Long lifespan for the system whilst maintaining high performance, quality and innovation

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BEUMER Customer Care - 2

FIELD SERVICE To provide the best possible service, BEUMER Group can send a highly skilled technician to site for repairs, preventive and corrective maintenance, system checks and unexpected breakdowns. BEUMER Group technicians are part of a world-wide network and trained according to world-wide standards. To provide clarity and understanding, customers receive service reports about the current condition and status of their system(s), any activities performed during a visit and recommendations for future maintenance. TECHNICAL SUPPORT BEUMER Group technical expertise is available in all...

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