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Bender Remote Assist

Bender Remote Assist
8Pages

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Bus analysis Connection protocols Bus recording Operating Assist Status display Recommendations Remote mai nance Global History memory Monitoring Check Event protocols Protocols Visualization Status check E& BENDER The Power in Electrical Safety6 Commissioning Assist Bender Remote Assist Documentation Assist Documentation Most secure technology Connection monitoring Data logger Expert group Trend analysis Rights management System check Briefing Expert network Managed security Rights management Power in electrical safety

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Bender Remote Assist Experts always at your side Ensuring a consistent high level of safety for installations, which are becoming more and more complex - this is a task that represents a growing challenge to system operators. Due to different communication technologies, expanding function range as well as continuously changing standards it becomes more difficult to assess values and faults. Usually, the result are major damages caused by not properly maintained installations, incorrect parameter setting, no adjustement of the devices to the ageing process of the installation as well as...

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Bender Remote Assist offers you Documentation support The entire Bender expert team is available to you at all times. Hereby, whenever you are in need of it, you will receive support from a sector-specific specialist, who knows your installation to the smallest detail. By storing the installation documentation on the service platform, complete documentation of all relevant data is available to you. Only authorised employees can access reports, alarms, etc. Your benefits: ■■ Perfect installation diagnosis due to Bender-internal expertise ■■ Detection of sector and installation-specific...

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Because your safety is important to us Stay on the safe side! The VPN technology in combination with the service platform offers maximum safety. During establishment of a connection, authentication methods and security measures in the rights management of the service platform along with stored connection protocols prevent the unauthorised access of third parties. We ensure maximum safety by means of certificates especially encrypted for the end user. There is no continuous connection between the user network and that from the system operator. They are completely separated from each other by...

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In the event of a fault, every minute counts... In the event of a fault or a technical problem, a message will be sent immediately to the appropriately certified system experts. Directly after receiving the message from the system, a Bender employee can remotely log into the customer system, carry out a remote diagnosis, start a failure analysis and offer immediate support. Our expert network ensures that the complete Bender expertise is available, always and everywhere. Bender will thus be in the position to find the problem immediately and either eliminate it without delay or take the...

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Troubleshooting/ ■ From case to case ■ Expert network ■ Visualisation Support ■ Alerting* ■ 10 % service discount ■ Remote support ■ Parameter saving Basic services ■ Web access ■ Connection check ■ Online documentation ■ Connection reports ■ System check (1x year) ■ Connection check ■ Online documentation ■ Connection reports ■ Expert network ■ Alerting** ■ Remote support ■ System check (4x per year) ■ Web access ■ Connection check ■ Online documentation ■Connection reports

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E& BENDER The Power in Electrical Safety6 Bender GmbH & Co. KG P.O. Box 1161 • 35301 Gruenberg • Germany Londorfer StraBe 65 • 35305 Gruenberg • Germany Tel.: +49 6401 807-0 • Fax: +49 6401 807-259 E-mail: info@bender.de • www.bender.de PhFotolia (© magann), 123RF (© nightman1965) and Bender archives. 2190en / 01.2016 / pdf / © Bender GmbH & Co. KG, Germany - subject to change! The specified standards take into account the version that was valid at the time of printing.

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Bender Remote Assist 8Pages

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Bender Remote Assist
8Pages