Catalogs >
AUNILEC >
After-sales service Aunilec

After-sales service Aunilec
6Pages

Catalog excerpts

After-Sales Service After-Sales Service Efficiency The efficiency of our company allows us to be reactive and adapt our services to fully meet the needs of our customers Our specific solutions to your power supply problems: • The annual maintenance on the base of a visit or under contract, to ensure the maintenance of your facilities in perfect working order, thus increasing the life of your facilities. • The industrial maintenance on all products and all trademarks related to electrical backup and power saving. • The commissioning on site with training device operation for optimal operation. • The servicing centers. Training and Safety To bring you the guarantee of our analyzes, we develop : • Ongoing training of our technicians with accredited bodies (electrical Clearances, clearances for live working on batteries, chemical hazards clearances, training builders,...). • Training in various charging equipment. • Preliminary studies tor risk assessment and to establish prevention plans. Our technicians have : • HIV of electrical clearances, B2V, BR, BC, BN and B2T (specific for live working on storage batteries). • Chemical Risk Level 2 clearance. In addition, some of our technicians have Lifeguard and first aid certification. Technical capability To satisfy you, our After Sales Department is implementing different solutions • Phone support tor service at +33.82.88.89.90 from 8 am to 5:30 pm on working days and a hotline support is provided 24 hours a day, 7 days a week (tor customers with a contract). • Requests tor intervention must be in writing to sav@aunilec.fr or either by fax at +33.82.88.89.99. • System of permanent and immediate link with the email boxes of our technicians enabling them to schedule their planning, troubleshooting interventions or other emergencies instantly. • Programming a prior visit in agreement with the technical service for the familiarization with the equipment, risk assessment and the establishment of a prevention plan. • Management of spare parts by CMMS software (OEM). • UPS Parks all powers available to customers (troubleshooting). • Adapted and certified tools for different types of work (calibration certificates of the equipment, PPE for each type of risk and conventional and certified clothing). • Several equipped utility vehicules as well as a van. • Individualized and customized reports for each intervention.

Open the catalog to page 1

After-Sales Service In addition, our company is MASE certified, a system consisting in demonstrating our Health, Safety and Environment (HSE) to our customers. The application of the MASE requirements promotes the continus improvement of our HSE management system in service among our various contractors. These are interventions to minimize the risks and costs that can come from any equipment failures. Our different types of interventions provide solutions that range from simple control visit to complete solutions including interventions, replacement parts and periodic visits ... adapted to...

Open the catalog to page 2

Onduleurs • Redresseurs • Batteries After-Sales Service Reparation Workshop repairs After-Sales Service Our technicians provide industrial troubleshooting on all products and all brands associated with electrical backup and power saving such as inverters, battery chargers, power sets, low voltage capacitors... • Phone support 24/7 proposed in option to our customers to have an additional phone number to contact a technician AUNILEC outside regular working hours: 24 hours a day, at any time of the day, on Sundays and on bank holidays, • Quick intervention is guarranteed • Emergency spare...

Open the catalog to page 3

After-Sales Service Harmonics measurements The intervention consists of an analysis and a complete diagnostic of electrical networks: harmonic measurements and cosine Phi. Non-linear loads absorb a current with distortion due to the presence of components in multiple frequency of the fundamental frequency. The non-linear loads can be compared to an overcurrent which is removed from the system at the fundamental frequency and fed back into the network at higher frequencies. The waveform of the intensity, even with distortion, also results from one period to another. This means that all...

Open the catalog to page 4

Onduleurs • Redresseurs • Batteries Onduleurs • Redresseurs • Batteries After-Sales Service After-Sales Service Infrared thermography Infrared Thermography is mainly an imaging and measurement technique for a rapid and repetitive diagnosis. It detects failures and track the possible changes to underlying phenomena bringing a deterioration of the organ. Object of an intervention Infrared thermography is a preventive maintenance inspection to detect and anticipate the abnormal overheating. It allows for a correction on the installation and it ensures better operation: • Identity, in...

Open the catalog to page 5

After-Sales Service Scope of benefits as part of a visit or a maintenance contract Benefits within the scope of normal operations of maintenance are defined below: • Check that the equipment is in a satisfying physical state, there are no exceptional conditions to the environment or other conditions that could damage it or affect its performance. • Check that the flow in use does not exceed the dimensions of the equipment. • Check that the device's output voltage is correct. • Check that the connections of the supply network and use are correct (section and type of conductor, clamp...

Open the catalog to page 6