PcVue Solutions - Maintenance EN

Product catalog summary

Overview: The document outlines the challenges and solutions related to maintaining SCADA systems in the face of rapidly evolving IT technologies. It emphasizes the importance of preserving investments through comprehensive maintenance programs offered by PcVue Solutions.

Challenges: The document highlights the mismatch between the rapid development of IT technologies and the long-term investment cycles in automation systems. It stresses the need for high availability and security in SCADA systems, alongside the demand for continuous access to technical resources via smart devices.

Maintenance Programs: PcVue Solutions offers maintenance programs that include software updates, technical support, and access to a knowledge base. These programs aim to protect investments by ensuring compatibility with the latest technologies and standards, including cybersecurity requirements.

Software Update and Technological Excellence: ARC Informatique bases its solutions on Microsoft platforms, ensuring interoperability with other automation system components. The company maintains multiple software versions to facilitate easy migration and updates, providing patches for current versions without waiting for new releases.

Technical Support and Resources: PcVue Solutions provides 24/7 access to a web knowledge base, video tutorials, and technical support via phone or email. The support team is ISO 9001 certified, ensuring quality management and customer satisfaction.

Conclusion: The document underscores the importance of subscribing to maintenance contracts to preserve investments in SCADA systems. It highlights the comprehensive support and resources available to clients, ensuring the longevity and efficiency of their systems.

Catalog excerpts

Your Independent Global SCADA Provider FRANCE / CHILE / CHINA / GERMANY / ITALY / JAPAN / MALAYSIA / SINGAPORE / SWITZERLAND / UK / USA Client Support and Software Maintenance PRESERVE YOUR

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The PcVue Solutions maintenance programs protect your investments by including the necessary updates compliant with the latest technologies and standards, while answering the cyber-security requirements Challenges to overcome The generalization of ever changing IT methods in automation systems shows the inadequacy between the sustainability of solutions and constantly developing technologies. The most common platforms now have a renewable cycle of 2 to 3 years. Yet, investments are usually planned over 5, 10 years or more in some cases. We develop our solutions based on Microsoft platforms and...

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Technical website and video tutorial Upward compatibility Regardless of the technologies and environments surrounding our products, sustainability also relies on the persistence of our offer. KNOWLEDGE BASE Since the first versions of PcVue in a Windows environment, ARC Informatique has always committed to ensure: Support of product features from version N to version N+1 Ascending compatibility of your applications ARC Informatique proposes a wide range of technical resources to its partners for an optimized resolution of issues. Updates of PcVue versions Latest Microsoft Windows versions...

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