Airgain, Inc. Customer Satisfaction Policy and Limited Warranty At Airgain, we believe when you purchase one of our products, you should also receive the support you need to ensure it performs as designed. Like our products, Airgain customer service is designed to exceed expectations. When you contact us with questions about orders or new products, you get the support you need from wireless experts – support that originates from our offices in San Diego, California, Scottsdale, Arizona, and Plymouth, Minnesota and is backed by our global network of distribution and reseller partners. Our warranty makes it even easier to choose Airgain. Airgain products are warranted for a period of either one or five years from the date of original purchase. Airgain’s Customer Satisfaction Policy Airgain will repair or replace at no charge any Airgain product that fails in normal use within the warranty period stated below. You must return the product to the dealer or distributor where you bought it. Product failures due to acts of God including without limitation, lightning, flooding, are not covered by this warranty. This commitment to repair or replace is our sole and total warranty. Warning: Due to potential for injury and damage to the product that may not be covered by warranty, Airgain recommends that any service or repair of the unit be performed by Airgain or its authorized service representatives. Please contact the authorized distributor for support and warranty service. Airgain provides support directly to end-users after referral from authorized distributors. Limited Warranty Airgain will not, under any circumstances, be liable for incidental, special or consequential damages, no matter how they occur. Airgain, Inc. (Airgain) warrants that the products covered by this limited warranty statement are free from any defect in materials or workmanship. This warranty only extends to the original purchaser (or first purchaser in the case of resale by an authorized distributor or reseller) and is not transferable (some laws or regulation

do not allow restriction of warranty coverage to the original buyer, so this restriction may not apply to you). If you purchased your Airgain product as part of another product, this warranty in no way replaces or is an extension of the warranty of the manufacturer of that product, which warranty is the sole responsibility of that product's manufacturer. The warranty period for a product is valid for: - Five (5) years including the following product lines that, in each case, are (i) ordered from Airgain after January 18th, 2022, AND (ii) shipped from Airgain on or after February 14th, 2022, and...

III. What does the warranty not cover? Airgain's limited warranty does not apply to any of the following: 1. Products that at buyer's request are delivered without complete encapsulation, testing, or are otherwise not finished are specifically excluded from warranty hereunder. 2. Prototypes or Pre-Commercial. Prototypes or pre-commercial products are sold or provided to the customer “AS IS”. 3. Consumable items such as adhesive pads. 4. Normal wear and tear (including aesthetic changes in the product's appearance over time). 5. Damage resulting from liquid due to incorrect installation, or physical...

products with equipment or software not supplied by or approved for use by Airgain. IV. How to claim warranty service? Claims under this warranty must be made during the applicable warranty period through an authorized Airgain distributor or reseller. The warranty claim must include details of the defect and the original, dated invoice or receipt. The distributor requesting a warranty claim should contact Airgain customer service to obtain a warranty return material authorization (RMA). The distributor will then need to return the product to Airgain together with satisfactory proof of the date...

other manual updating (as applicable). YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT IT IS YOUR RESPONSIBILITY FOR ANY NECESSARY MANUAL UPDATING OF PRODUCTS, SOFTWARE, AND FIRMWARE. AIRGAIN IS NOT RESPONSIBLE FOR ANY LOSS OF SECURITY CAUSED OR CONTRIBUTED TO BY YOUR FAILURE TO PROPERLY CONFIGURE THE PRODUCTS OR INSTALL SOFTWARE AND FIRMWARE SECURITY UPDATES. THIS IS A CONDITION OF PRODUCT SALE BY AIRGAIN. THE WARRANTY SET FORTH HEREIN IS THE SOLE AND EXCLUSIVE WARRANTY APPLICABLE TO AIRGAIN’S PRODUCTS AND IS GIVEN IN LIEU OF ANY OTHER WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT...