Services

Customer satisfaction is given toppriority at Zwick/Roell. Therefore, nearly one third of the employees are active in the service field. Extensive services guarantee the best use possible and a high availability of the supplied testing machines manufacturer and systems.

Advice and support

Our technically competent and experienced service personnel support the user directly at site or by phone, fax or e-mail. Detailed information may also be looked up in the internet or may be downloaded in case of need.

Support line – Assistancefor operation and application Maintenance and repair

Alternatively to the visit of a seminaror to the service visit of a technician at site, you can talk to our experts on the support line – against charge – whenever you have any questions. They will assist you with the adaptation of the test software, with the creation of test programs, when having questions regarding the operation of the software or the machine and they will give you an application-specific support. A service contract with individually agreed service intervals for a careful and thorough maintenance and calibration guarantees the correct and trouble-free operation of the supplied testing machines and systems. Whereby it is not important which manufacturer supplied the testing machine. In case of a malfunction, a service- engineer or – technician is quickly available at site. Modern auxiliary means such as a telediagnostic service via modem allow a quick and exact fault localization at an early stage. Different reaction models guarantee the availability of a technician within the shortest period of time possible.

Hotline – Quick assistancein case of malfunctions

For Zwick/Roell, the perfectfunctioning of the testing machine is very important. Should, in spite of the high quality standard, any malfunctions occur on the machine or within the software, then competent specialists are available on the free hotline.

Spare parts Creation and adaptation oftest programs

Standard components are mostly available on stock and will be sent to you by courier service on the day of order. Special components, not being carried on stock, will be manufactured ”just in time“ by means of the latest production technology. With the test software of the Zwick/Roell Group already many different test programs can be acquired. The test requirements are however not always standardized. Experts will adapt your existing test programs individually or will create a new test program which is tailor-made to comply with your requirements.

Calibration serviceaccording to ISO 9000

The Zwick/Roell maintenance andcalibration service is accredited as DKD
1 ) DKD:Deutscher Kalibrier-Dienst(German Calibration Service) 1) 2 -, UKAS
2) or COFRAC
3) ) UKAS:United Kingdom AccreditationService calibration laboratory resp. Thus, it is authorized to check the testing machines and systems at the place of installation and to issue DKD or UKAS calibration certificates forthe measured quantities force, extension, energy and hardness. These calibration certificates are not only recognized within the European Union, but also in almost every country of the world.Particular advantage:The technicians of the calibration service can, on the occasion of their service visit, not only service, adjust and calibrate the Zwick/Roell testing machines and systems, but also the machines and systems of other manufactures. This saves time and costs.The regular maintenance andcalibration of the testing machines is also a prerequisite for a quality management system according to QS-9000 and VDA 6.1.

Seminars

3 ) COFRAC: Comité Francais d´Accreditation Studies have shown that more than half of the problems with technical systems are not caused by thetechnology itself, but rather by the user. A good training of the users helps to avoid troubles and, as a result, to reduce the costs.The Zwick/Roell seminars informabout theory and practice of the materials and component part testing, the evaluation and the valuation of the test data, test results and the operation and maintenance of the testing devices. These seminars either take place directly at the user’s place or at the locations of Zwick/Roell companies or representations.
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