Hotline Support Desk The trouble-free performance of yourtesting machine is of importance to us. Should any unforeseen malfunc- tion occur with the machine’s hard- ware or software, our competent experts at our Hotline will be happy to assist you. We will call you back usually within thirty minutes time. Our Support Desk is a cost-savingalternative to on-site visits or training by a service technician. We assist you in questions regarding the operation of hardware and software, adaptation of your test programs or offer further technical support. The extensive application experience enables our service technicians to provide quick and effective solutions to any questions you might have. Product Training Our software engineers have the so-lid technical expertise from years of experience to quickly deliver pro- gramming tailored to your individual needs. The testing requirements are defined in close cooperation and agreement with you and subse- quently carried out according to these specific needs. Software Adaptation Machine Relocation ZwickService provides for thecomplete relocation of your testing machine as needed. Our expe- rienced management team takes responsibility for the detailed plan- ning, from the disassembly and transport, through to re-installation of the machine.The machine will be ready for testingat its new location on schedule. In- dependent of the manufacturer of your testing machine – ZwickService has specially trained and experienced staff for every make or model. Zwick maintains a staff of qualified,expert trainers, who have extensive practical experience and who con- duct product training courses either at Zwick, or specially customized to be performed at the customer’s facility. Installation The introduction is performedfollowing a checklist procedure, using a specific example from the operator’s daily practice. The results will be saved for later use. Alternatively, ZwickService offers a two-stage introduction which includes an initial basic overview and a final review at a later date. Software Overview Nothing is left to chance duringZwickService test-machine commissioning. The on-site commissioning is performed systematically and professionally on a checklist basis, and ensures an optimal utilization of the test hardware. Hardware Overview ZwickService ensures the optimalinstallation of your testing machine and accessories based on the experience from several thousand installations in the recent past. Functional tests performed prior to fi- nal acceptance guarantee a successful installation process.
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