XENON customer survey 2015 - 2 Pages

  1. P. 1

  2. P. 2

Catalogue excerpts

Customer Survey 2015 Your assessment helps us to improve our performance. Please answer the questions that interest you and return the questionnaire by February 28 th, 2015. 1. How do you evaluate the performance of XENON in the terms of Sales / Project Management? Please enter weighting factor and check the rating. Excellent (5 points) Quality of the consulting services Quality of oers made Price performance ratio Available delivery time On-time delivery Availability / Communication Information about project status Flexibility during the project Competence of the contact person Personal care on the premises of XENON * The weighting factor is multiplied by the points, 1 - not important, 2 - normal, 3 -important, 4 - very important How do you assess your XENON Machines? Please enter weighting factor and check the rating. Excellent (5 points) Safety standard Costs of spare and wear parts Technical documentation Criteria Fulllment of the agreed performance parameters Performance / Availability * The weighting factor is multiplied by the points, 1 - not important, 2 - normal, 3 -important, 4 - very important

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How do you assess the performance of the XENON Service Center? Please enter weighting factor and check the rating. Excellent (5 points) Processing time for service oering Quality of the consulting services Quality of oers made Price performance ratio of service Pricing level of spare and wear parts Available dates for service calls Delivery time of spare and wear parts On-time delivery Availability / Telephone support Competence of the contact person Reaction time * The weighting factor is multiplied by the points, 1 - not important, 2 - normal, 3 -important, 4 - very important Would you recommend...

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