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Worldwide engineering and field services

At Velan, we take aftermar- ket service seriously and are committed to full support of our products in the field — every step of the way from post start-up technical assistance through to delivery of aftermarket products and services.Our technicians are industryprofessionals, with years of valve and customer service experience to draw upon. They prepare clear, compre- hensive reports that detail the scope of the problem as well as any service calls or other activities associatedwith it. This ensures that every service issue reported is documented and can be maintained in a knowledge base, which is periodically reviewed to determine if trends are evident. Keeping the users of Velan products satisfied is part of the key to our success over the years, and our service group takes pride in continuing and sup- porting that tradition of excellence.

Velan’s Field Engineering Services Departmenthas launched a knowledge base to help main-tenance personnel troubleshoot valve problems. Based on the company’s detailedservice issue database, valvediagnostics.com allows users to diagnose their problems andfind a recommended solution. 9