Partnership with machines suppliers Tools must interact with machines. A close co-operation with machine suppliers has always represented a key factor for Vincent

DISTINCTIVE FEATURES THAT MAKEA BIG BRAND

Local world-wide Vincent Glass Division has set out on a course for the globalisation of its operations in order to be local world-wide in the areas of greatest strategic interest where the company has Service Centres and branches: throughout Europe, the United States, Brazil, Australia, Egypt, Thailand, Malaysia, India, Indonesia, Taiwan and China. Local world-wide means for Tyrolit Vincent offering the maximum service in terms of: - distribution, thanks to an efficient sales network and well-stocked warehouses; - consultation; - after-sales service. But it doesn't stop there: it particularly means being near to our customers through our highlyqualified staff, able to talk the same language (figuratively speaking as well as the official local language) and to understand the specific requi- rements by being fully involved in the territory.
® had already gained a leading positionby building up awareness of its brand over the years. There were two milestones in this growth: the production of grinders for machining optical lenses and, later, the development of advanced knowledge for designing and manufacturing diamond grinders for all work on flat glass. Vincent
® ’s success in the glass sector is basedon its technological supremacy but also on a series of critical aspects of its marketing strategy. Outstanding knowledge and sophisticated R&Dstructures Belonging to a group of international importance holding a dominant position in the industrial crystal market is a major advantage to Tyrolit Vincent. The Glass Division can take advantage of the Group's outstanding knowledge and the sophi- sticated Research and Development structures to perfect new products and apply innovative production processes. The interaction between the six Divisions of the Group makes it possible to capitalise on the results achieved in any one of the sectors by applying them across the board, with evident advantages and greater opportunities.
® ‘sgrowth and, at the same time, a real advantage for its end-users. Product consistency All Vincent Quality Tyrolit Vincent has achieved two important goals: the ISO 9001: 2000 quality certificate assuringintegral solutions with high service and quality standards to the customer, maximising the added value of products, and the EN ISO 14001 envi- ronmental and EMAS certificates.
® products guarantee high standardsof true quality, meaning that the intrinsic features are maintained in the long term and their perfor- mance can be relied on. This result – of fundamental importance – has been made possible by the work of the R&D sector and the processes of continual improvement.
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