| | | The Pursuit of Quality First is Fundamental to Fulfilling Our Social Responsibilities Tanimoto So far, we have discussed vital issues for social responsibility, such as tasks in globalized business and compliance. What is your basis for fulfilling social responsibility? Toyoda I believe it is the pursuit of quality first, as enshrined in our basic philosophy. Quality refers not only to quality of hardware (the products we provide), but also soft skills (including the services we provide) and human resources. By regarding the enhancement of quality in all these areas as fundamental, we can reliably deliver profits and contribute to our stakeholders as I have already mentioned. In addition, we have been facing a situation in recent years where increased production volumes at our plants in Japan have resulted in an increase in the number of temporary workers engaged in the production process. This situation presents us with the challenge of how to improve the quality of such workers, who often have not received the training or possess the experience that our regular employees have. It is also vital from a safety perspective that all our employees, but especially our temporary workers, strictly adhere to our procedure manuals and instructions. Ignoring | | |
| | | Tanimoto Compliance as you have just described comprises the foundations of CSR. We must naturally observe laws and ordinances, while also identifying changes in social norms quickly, and ensure that we respond to them accurately. The essence of CSR is to acquire society's support by pursuing fair corporate activities while complying with the norms of the times. | | |