Performance

Protectyour biggestinvestment– your operations

Performance ADVANTAGE Performance ESSENTIAL Enhanced service resource availability &responsivenessWith a Performance ADVANTAGE serviceplan from Thermo Electron Corporation, your needs for faster turnaround on systemrepairs and round-the-clock technicalsupport remain fulfilled after your system warranty expires. Unscheduled downtime is minimized via emergency deployment of certified Thermo field service personnel. Protect your investment after warrantyexpirationWith a Performance ESSENTIAL serviceplan from Thermo Electron Corporation, you are assured of maintaining peak operatingperformance of your Thermo system viaannual preventive maintenance and calibration. Maintaining peak performance is paramount to eliminating unscheduled downtime and optimizing your operations.
Service Agreements Features Features• •Unlimited technical phone support services by factory-trained technicians (5x12 EST, M-F, 7x24 option available)•e-Mail support•On-line FAQs•Unlimited site visits**, 5 business day response•5 business day repair and return •2 business day shipment on replacement parts•No additional charge for parts* •Genuine Thermo replacement parts •1 annual on-site preventative maintenance and calibration Unlimited technical phone supportservices by factory-trained technicians (5x9 EST, M-F, Live answer)
• e-Mail support
• 1 annual on-site preventive maintenance and calibration service
• 5 business day shipment of replacement parts
• Genuine Thermo replacement parts
Benefits• Reduce liability for equipment malfunction or failure
• Reduce unscheduled downtime events
Benefits • Reduce overall maintenance expenses As compared to a Performance ESSENTIALservice plan you receive:•25% greater availability of technical phone support•40% faster parts shipments •50% faster response to on-site service requests•63% faster Performance CENTER repair turnaround•Fully protect your biggest investment – your operations
• Maintain peak operating performance of your Thermo system
• Fully protect your biggest investment – your operations
*excludes high wear items**on qualified products

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Customer Service: 1-800-258-0830 • Web Address: www.thermo.com/tc