Performance

™

Service Agreements

Thermo Fab Direct: Industry Leading Products, Custom Service Solutions & Global Customer Support

Thermo Electron Corporation has a well-established reputation as a proven provider of temperature control technology, global service, and support. With the addition of formerly independent companies NESLAB and HAAKE, the company has more than 75 years of industry experience. Thermo professionals worldwide develop and support the solutions that help you analyze, detect, measure, and control your applications with increasingly advanced precision. Thermo understands your business and its cyclical nature. That’s why our Thermo Fab Direct Performance services are designed for flexibility, allowing you to select the level of services required to meet current business needs. Whether you operate one shift per day or 24/7, Thermo has just the right combination of services to meet your operational and budgetary requirements. Thermo Fab Direct Performance Service Agreements leverage our global support infrastructure to deliver the highest value by offering you the perfect blend of productivity, performance and price. To understand your budgetary, operational and productivity goals we’ll discuss your goals during a comprehensive audit. We’ll document your installed base of temperature controlled equipment, then help you select service components that meet your specific needs. The service components are bundled into a streamlined and executable service agreement
. Performance Assist Designed for customers who manage their own Thermo temperature control equipment repair, but need training and spare parts support to optimize maintenance resources, budget, and end use of product. Performance Advantage Designed to improve tool productivity and process uniformity through reduced downtime and improved reliability of Thermo temperature control equipment. Performance Management Designed to optimize tool productivity and maintenance operations through guaranteed uptime and turnkey support of Thermo temperature control equipment.

Perfomancer Peromance fr Perfomance r Service Component Value Assist Advantage Management

Lifecycle mapping Prioritized maintenance requirements & strategy Training Optimized performance & reliability Online access to maintenance manuals Fast replacement/repair decisions Spare parts recommendations Optimize spare parts availability & budget Parts availability guarantee Parts shipment next day from Thermo depot Product availability guarantee Product shipment next day from Thermo depot Optional Proactive replacement Minimize short term downtime risk Proactive PM Minimize long term downtime risk Component upgrades Performance improvement Optional Onsite presence Equipment performance maintenance Optional Emergency onsite response Fast problem diagnosis & resolution Logistic services Correct products onsite; right time & right place Shared inventory Minimize inventory purchase & warehousing costs Optional Thermo labor turn-key support Product uptime guarantee
USA Benelux China International/Germany FranceUnited Kingdom 25 Nimble Hill Rd. Takkebijsters 23/F Peregrine Plaza 1 Dieselstr. 4 16 Avenue du Québec - Silic 765 Unit 5, The Ringway Centre Newington, NH 03801 4817 BL Breda 1325 Huai Hai Rd 76227 Karlsruhe 91963 Courtaboeuf Cedex Basingstoke, Hampshire Tel. 800 258 0830 Tel. +31 (0) 76 5 87 98 88 Shanghai 200031 Tel. +49 (0) 721 4 09 44 44 Tel. +33 (0) 1 60 92 48 00Rg21 6YH info.tc.us@thermo.com info.tc.nl@thermo.com Tel. +86(21) 54 65 75 88 info.tc.de@thermo.com info.tc.fr@thermo.comTel. +44 (0) 870 609 9254 Info.china@thermo.com Info.tc.uk@thermo.com ©2005 Thermo Electron Corporation. All rights reserved. The information contained herein is subject to change without notice. Any trademarks, trade names or copyrights remain solely the property of the manufacturer unless otherwise stated. The only warranties for Thermo products are set forth in the express limited warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Thermo shall not be liable for technical or editorial errors or omissions contained herein.PSFABv1.0E 3 / 05T C www.thermo.com