Performance PLUS Performance EXTEND Enhanced service resource availability &responsivenessWith a Performance PLUSWarranty fromThermo Electron Corporation, your needs forfaster turnaround on system repairs and round-the-clock technical support remain fulfilled after your system warranty expires.Unscheduled downtime is minimized viaemergency deployment of certified Thermo field service personnel. Extended length of original productwarranty termsWith a Performance EXTEND Warrantyfrom Thermo Electron Corporation, you won’t have to worry about unbudgeted repair costs or lost production resultingfrom lengthy, unscheduled downtime. Youreceive one additional year of performance protection for your Thermo product beyond the original warranty period. That’s one more year of peace of mind.
Service Agreements NESLABCBSeries Features •Unlimited technical phone support services by factory-trained technicians (5x12 EST, M-F, 7x24 option available)•e-Mail support •On-line FAQs •Unlimited site visits**, 5 business day response•5 business day repair and return•2 business day shipment on replacement parts•No additional charge for parts* •Genuine Thermo replacement parts•1 annual on-site preventive maintenance and calibration
Features• Unlimited technical phone support services by factory-trained technicians (9x5 EST, M-F, Live answer)
• e-Mail support
• No additional charge for replacement parts
• Genuine Thermo replacement parts
Benefits• Reduce liability for equipment malfunction or failure
• Reduce the duration of unscheduled downtime events
Benefits • Reduce overall maintenance expenses As compared to standard product warranty, you receive:•25% greater availability of technical phone support•40% faster parts shipments•50% faster response to on-site service requests•63% faster Performance CENTER repair turnaround•Fully protect your biggest investment – your operations
• Reduce Mean Time To Repair (MTTR)
• Obtain replacement parts without the need for separate purchase orders or administrative burdens
• Fully protect your biggest investment – your operations
*excludes high wear items**on qualified products