SICK|STEGMANN • Ph: 800-811 -911 0 • www.stegmann.com
Information Management
A management system
must be an effective tool
for communication. At the
core of the SICK|STEGMANN
Management Systems are
well-defined data processing
and communication tools
that capture, evaluate, and
instantly distribute internal
and external information
throughout the organization,
as well as to suppliers and
customers. SICK|STEGMANN
utilizes the power of electronic
technology to document,
manage, and complete
processes. Digital
information exchange in
near real-time allows us to
generate the valuable feedback
necessary to quickly
recognize and respond to
critical situations. Customers
can transmit any design
information directly to our
on-site sales and engineering
departments, where it becomes
a part of electronically
managed and documented
design and sales processes.
Environmental Program
SICK|STEGMANN recognizes
and acts on its obligation
to preserve and improve
our environment through
responsible organizational
activities. In addition to
programs that reduce the
waste stream from our
manufacturing processes,
we have re-designed many
of our existing products to
comply with RoHS directives.
All new product designs will
be RoHS compliant.
Quality Assurance
Product quality begins with
proper design. Sound design
principles combined with
state-of-the-art design tools
and years of experience
allow us to create products
that will perform in unique
product applications and
harsh environments.
Automated calibration
and test equipment is
considered an integral part
of new product designs and
is developed exclusively
for our products. New
product designs benefit
from Failure Mode and
Effect Analysis and rigorous
testing. Customer or internal
requirements for First Article
Inspection and Production
Part Approval will be the
minimum requirement
for product acceptance.
Products undergo 100%
Test and Inspection before
they are shipped. Because
dependable shipping is
important, we continuously
monitor and evaluate
our on-time delivery
performance according to
our customers’ ship date
requirements.
The SICK|STEGMANN
Supplier Management
Program improves the
quality and delivery of
purchased items, and
assists our suppliers
in developing practical
operating procedures for
their own organizations.
After-Sale Service
All SICK|STEGMANN
products are
guaranteed against
defects in material and
workmanship. All products
are 100% tested prior
to shipment. Individual
encoder test reports
are recorded and can be
supplied if requested by
customers. In the unlikely
event that you have
trouble with our products,
many problems can be
resolved over the phone.
In other situations, we will
provide a prompt repair or
replacement.
In the event that products
are damaged during
operation or handling,
SICK|STEGMANN maintains
a Service Center that will
diagnose the problem, inform
the customer about the
findings, and perform repairs.
This process is integrated
into our information
management tools.
Continual Improvement
No Management System
is ever perfect. At
SICK|STEGMANN we
understand that there is the
need to continuously strive
to identify, develop, and
implement improvements in
order to increase efficiency,
product quality, and
customer service. We hold
ourselves accountable to a
high level of performance
with the intent of setting the
standard for our industry.
SICK|STEGMANN Quality Policy
“SICK|STEGMANN, INC. is committed to supplying customers with
superior products and services, through effectively managed activities
based on principles of safety, quality, and efficiency.”
In support of the Quality Policy,
each employee is empowered to
take any action necessary to ensure
that customer requirements will
be met. This may include stopping
production until quality issues are
resolved. It is also the responsibility
of each employee to adhere to the
requirements of this Management
System, and suggest ideas for
improvements.
Progress toward meeting the
following Company Objectives will
be monitored to determine the
Management System’s effectiveness:
SICK|STEGMANN will…
• Provide for employee safety and
environmental protection.
• Require quality and on-time
delivery from suppliers and
subcontractors.
• Provide quality motion feedback
solutions to its customers.
• Meet customer expectations for
on-time delivery.
• Avoid waste and excessive cost
without jeopardizing quality.
• Achieve financial success by
being the supplier of choice for
its customers.
