encoder catalog - SickStegmann - #4

Text version of the page

SICK|STEGMANN • Ph: 800-811 -911 0 • www.stegmann.com SICK|STEGMANN — Your Quality Partner At SICK|STEGMANN we define quality as “the value provided to customers and partners through the products and services we offer.” Supplier of Choice Successful relationships between customers and suppliers result from the creation of value, trust, and ease of cooperation. Therefore we appreciate any input related to expectations or improvements, and we welcome Customer Audits of our operations. In addition SICK|STEGMANN provides a variety of tools that allow customers easy access to product information, efficient and convenient communication, and direct access to sales and technical support professionals. Our website, www.stegmann.com, not only serves as a comprehensive resource for product information, data sheets, 2D and 3D drawings, installation guides, shipment tracking, and application support, but also features a section exclusively dedicated to quality. The customer’s perception of value is key, and this perception is shaped by the total experience with SICK|STEGMANN’s performance. This is why we put great effort into familiarizing our entire organization with the expectations and needs of our customers. In order to ensure that customers’ expectations are met and exceeded, SICK|STEGMANN has adopted a pragmatic approach, where quality is an integral part of all business processes. Since the introduction of ISO 9000 standards, quality in many organizations has taken on an identity that is detached from other business functions. Similar to our innovative product designs, SICK|STEGMANN’s Management Systems go beyond the conventional scope of typical quality systems. Comprehensive IT tools and controls are employed throughout the entire organization in order to effectively and efficiently manage information, services, design processes, and operations. Thus, customer focus is an integral part of every business aspect — be it product or service. As visible evidence to our customers, SICK|STEGMANN maintains ongoing registration to ISO 9001:2000. Customers have direct access to ISO Certificates and our Quality Policy, which outlines the commitment to our customers. The Vision Statement describes how we see the future of the markets we serve, the products we sell, and the organization that delivers them. Our Mission Statement documents what we strive to accomplish through our day-to-day activities. Finally, our Ethics Statement serves as the conscience of the organization. Each statement is supported by measurable objectives, and performance is monitored continuously. Ultimately our customers decide where they can find the best value. SICK|STEGMANN’s objective is to be their Supplier of Choice. Comprehensive Service and Support