Services and Qualifications

Total Customer Satisfaction –

® PCB
® Piezotronics, Inc. guarantees Total Customer Satisfaction. If, at any time, for any reason, youare not completely satisfied with any PCB product, PCB
® will repair, replace, or exchange it at no charge. You may also choose to have yourpurchase price refunded.

Toll-Free Customer Service –

PCB
® offers direct, toll-free telephone numbers forcustomer use. Specific numbers are available for the area in which your product interest lies. When uncertain, call our general number at 800-828-8840. Customer Service Representatives and Application Engineers are available to assist with requests for product literature, price quotations, discuss application requirements, orders, order status, expedited delivery, troubleshooting equipment,or arranging for returns. Our general fax number is: 716-684-0987. We look forward to hearing from you.

PCB

Contact Guide

USA Toll-Free Customer Service: 800-828-8840 International Customers: 716-684-0001 Fax:

24-hour SensorLine

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PCB
® offers to all customers, at no charge, 24-hour emergencyproduct or application support, day or night, seven days per week, anywhere in the world. To reach a PCB
716-684-0987 E-mail: ® SensorLine
SM Customer Service Representative, call 716-684-0001.
info@pcb.com PCB ® Web Site:

Web site - www.pcb.com –

Visit us online at www.pcb.com to view a broaderselection of products, newly released products, complete product specifications, product drawings, technical information, and literature. Industrial vibration monitoring equipment can also be found on IMI Sensors’ web site at www.imi-sensors.com. Sound level meters, noise dosimeters and acoustic measurement systems are featured on Larson Davis’ web site at www.larsondavis.com.
www.pcb.com PCB ® 24-Hour SensorLine SM : 716-684-0001

AS9100 and ISO 9001 Certifications –

PCB
® is registered by the Underwriters Laboratory, Inc. as an AS9100 and ISO 9001 facilityand maintains a quality assurance system dedicated to resolving any concern to ensure Total Customer Satisfaction. PCB
® also conforms to theformer MIL-STD-45662 and MIL-Q-9858.

ISO 17025 and ANSI Z540-1 Accredited Calibration Laboratory by A2LA –

All PCB
® sensors are calibrated withfull traceability to N.I.S.T. (National Institute of Standards & Technology) and other internationally recognized standards to ensure conformanceto published specifications. Certificates of calibration are furnished that include actual measured data. Calibration systems utilized are kept in fullcompliance with AS9100, ISO 9001, ISO 17025, ANSI Z540-1, and ISO 10012-1 standards.

Delivery Policy –

PCB
® is committed to making every effort possible to accommodate all delivery requests. Our extensive in-houseproduction capabilities permit us to manufacture most products to order in a timely fashion. In the event that a specific model is unavailable inthe time frame that you need, we can usually offer a comparable unit, for sale or loan, to satisfy your urgent requirements. Many products areavailable from stock for immediate shipment. Standard industrial cable assemblies and accessory hardware items are always stocked for immediateshipment and PCB
® never requires a minimum order amount. If you have urgent requirements, call a factory representative and every effort willbe made to fulfill your needs.

Custom Products –

PCB
® prides itself on being able to respond to customers’ needs. Heavy investment in machinery, capabilities, andpersonnel allow us to design, test, and manufacture products for specialized applications. Please contact us to discuss your special needs.

CE Marking –

Many PCB
® products are designed, tested, and qualified to bear CE marking in accordance with European Union EMCDirective. Products that have earned this qualification are so indicated by the logo.

Hazardous Area Use (ATEX Logo, CSA-US Logo)

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Certain equipment is available with ATEX and/or CSA certifications toenable use in hazardous environments. Contact PCB for detailed specifications, which will identify the specific approved environments for anyparticular model.

Warranty –

Instrumentation provided by PCB
® ® is covered by a limited warranty against defective material and workmanship for a period ofone year. Contact PCB for a complete statement of our warranty.

Accuracy of Information –

PCB
® has made a reasonable effort to ensure that the specifications contained in this catalog were correctat the time of printing. In the interest of continuous product improvement, PCB
® reserves the right to change product specifications without noticeat any time. Dimensions and specifications in this catalog may be approximate and for reference purposes only. Before installing sensors,machining any surfaces, or tapping any holes, contact a PCB
® application specialist to obtain a current installation drawing and the latest product specifications.
PCB Piezotronics, Inc. Toll-Freein USA 888-684-0004716-684-0001 www.pcb.com

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