measure the level of customersatisfaction. Careful study of this information tells uswhich points need looking at, improving and monitoring. From the moment you place your orderwith our administrative staff until themotor is up and running (after design studies, launch and production activities) we keep you informed andinvolved.Our own procedures are constantlyunder review. All our staff are involved in both operational process analysisand continuous training programmes.These initiatives help them serve you better, and increased skills bring increased motivation. At LEROY-SOMER, we think it vital forour customers to know the importancewe attach to quality. ISO 9000 accreditation, Edition 2000 . Products are alsoapproved by official bo-dies who inspect their technical performance with regard to the var-ious standards.This is a fundamental requirement for a com- pany of international standing. company's quality assurance pro-cedures. All activities resulting in the final ver-sion of the machine have therefore received official

GEARLESS A.C. drive for elevators Synchronous with permanent industrial magnets - Z rangeGeneral information

5 LEROY-SOMER has entrusted thecertification of its expertise to variousinternational organizations.Certification is granted by indepen- dent professional auditors, and re- cognises the high standards of the

Quality assurance

Industrial concerns are having to cope with an ever more competitive environment. Productivity depends to aconsiderable degree on the rightinvestment at the right time. LEROY-SOMER has the answer, building motors to precise standards of quality.When carrying out quality checks on amachine's performance, the first step is to