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Active Customer Care Brochure

Active Customer Care Brochure
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Active Customer Care Our commitment. Your success. At Leica Geosystems we are committed to providing what is needed to succeed in today’s business: High quality and innovative products which operate at the highest accuracy with minimised downtime and outstanding support and services around the globe, anytime and anywhere. In other words: Active Customer Care. Active Customer Care is one of the most comprehensive service and support networks in the world. It allows us to stay close to you, our customers, working together to resolve issues and plan even better product solutions for the...

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The Product Care portfolio contains a wide range of technical services that guarantee a long lifespan for your product. For Customer Care, we provide a comprehensive set of support services to make you feel comfortable using Leica Geosystems solutions. Maintenance Services ■ Preventative maintenance at different levels, depending on product and usage ■ Minimise downtime and repairs and confirm accuracy Repair Services ■ Simple to extensive repairs ■ Rebuilds of dropped instruments Certification Services ■ Annual accuracy confirmation ■ Different levels of calibration certificates Upgrade...

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Customer Care Packages Our commitment. Your coverage. Customer Care Packages (CCPs) bundle Product Care and Customer Care together to ensure you achieve maximum value from your investment. When you buy a CCP from Leica Geosystems, you have peace of mind that nothing stands between you and your productivity because our global network of professional support and service teams support you however needed. It does not matter if you have a big team or a small one or whether your employees are experienced or new. Whether you have complex projects or simply want to optimise basic daily tasks, Leica...

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Customer Care Packages Our offering. Your choice. Global Components Customer Support Software Maintenance Hardware Maintenance Extended Warranty Local Benefits CCPs are available for different durations and coverage levels. For example: Bronze CCPs are offered for selected products and markets. Gold CCPs for total stations contain additional extended maintenance at recommended intervals. Gold CCPs for HDS/Mobile Mapping include an additional backup product. Customer Support Hardware Maintenance Direct hotline and web-based support from our specialists for: Professional preventative...

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Stay connected - wherever you are and at any time. Through our customer portal, myWorld, you can access all the information needed for a successful operation: product news and updates, user manuals, new software releases, training, support and other services to keep your equipment and teams running. Detailed information on individual products and their service history aids in maintaining their value while enabling maximum efficiency and productivity. Additionally, myWorld offers training and support for your employees to ensure they stay up to date with new products and product features,...

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myProducts myService Benefit by staying up to date and getting the most out of your products.Profit from an overview on service cases that allows you to plan equipment availability. ■ View detailed information about your products (available options, licenses, CCPs, etc.). ■ Stay up to date with the latest documentation and software updates. ■ Have instant access to the status of current service cases ■ View the complete service history of your products mySupport myLearning Professional support at your convenience enables you to maintain maximum productivity. ■ Create support cases online...

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Leica Geosystems - when it has to be right Revolutionising the world of measurement and survey for nearly 200 years, Leica Geosystems, part of Hexagon, creates complete solutions for professionals across the planet. Known for premium products and innovative solution development, professionals in a diverse mix of industries, such as aerospace and defence, safety and security, construction, and manufacturing, trust Leica Geosystems for all their geospatial needs. With precise and accurate instruments, sophisticated software, and trusted services, Leica Geosystems delivers value every day to...

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