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Creating end-customer loyalty. SERVICE AND SUPPORT A strong global serviceorganization is important to John Deere. “We work closely with our service network to ensure our customers enjoy top-level support at all times”,continues Jean-Michel. “End customers’ expectations increase each year:they cannot afford downtime beyond standard maintenance. More than ever,customer con- fidence is key to a business’success. We believe that our enhanced global service network will help OEMs establish a relationship of trust and loyalty with their end customers.”Visit www.JohnDeere.com/dealer to find your nearest dealer. Increasingly strict emissions regulations are presentingoriginalequipment manufacturers (OEMs) with a steady stream of technical and design challenges. OEM customers can rely on John Deere to support them in maintaining these stringent requirements in operation. The company is expanding its global service network to include service points that focus on industrial and construction applications.“As emission regulations become more stringent,enginetechnologies become more sophisticated”,says Jean-Michel Siegwald,Parts and Service Dealer Development Manager at John Deere Power Systems. “Before,the engine didn’t impact machine design very much; now it’s an integral part of the design process. At John Deere,we are committed to support our industrial OEM customers in developing reliable and durable equipment. Right from the beginning of a project,our integration engineers help them configuring the engines so that they are perfectly integrated into their machines. We then offer them local service support from qualified service dealers.

PowerSource Vol 1, 2009 - 23111 John Deere expands global service network to better support OEMs

Committed to quality. The John Deere dealer networkalready comprises more than 4,000 service points,of which 1,200 are in Europe. In order to enhance its commitment to industrial and construction applications,John Deere has entered into a service agreement with Liebherr in Europe. Under this agreement,European Liebherr dealers provide full service for John Deere engines in both Liebherr products and other OEM equipment powered by John Deere engines. Approximately 25 Liebherr locations around Europe are already authorized to do service work on engines in John Deere-powered OEM equipment.Sebastien Dhuit,Project Manager,is coordinating deploy-ment of the Liebherr service network:“Liebherr locations are staffed by fully trained technicians. They offer all the benefits of a John Deere service location,including diagnostic tools and spare parts stocks,”he says. “We are aiming to have another 100 locations up and running by the end of 2009.”
Instructor Stéphano Mastrangelo teaches students aboutengine diagnostics during a technical training seminar at the John Deere Saran Training Center. Representatives from newly appointed service centers undergo training by John Deere Power Systems' Sébastien Dhuit, project manager, and Jean-Luc Le Disez, training manager. PowerSource 19