System 1* Service and Support

Whether System 1 software will be used as a simple host system for a portable data collector at a single site, or as an enterprise-wide system linking thousands of assets across multiple plants on multiple continents, we are always available to assist you with a variety of valuable service and support offerings.

Opportunity/Risk Assessment

For those who are unsure where to apply System 1 for maximum effectiveness, we can assess your assets and maintenance practices, identifying the areas of highest business risk and maximum opportunity for financial return. For many, deployment of the System 1 platform starts with application to the most critical assets and extends over time to encompass other assets. We can help you “plan the journey” by prioritizing where – and how – System 1 can be best applied to your specific situation by performing a detailed financial and risk-based analysis of your plant(s).

System Installation

Our comprehensive, global capabilities encompass every aspect of system installation – mechanical modifications to assets for installing transducers, field wiring, system documentation and planning, project management, software configuration, and integration of the System 1 platform with other control and automation systems.

Training

We provide comprehensive training on using System 1 software as well as application-specific training for activities you can perform with System 1, such as diagnosing machinery malfunctions or performing corrective alignment and balancing.

Remote Monitoring & Diagnostics

Some customers may prefer to outsource all or part of their condition monitoring and asset management activities – relying upon us to not just install and commission System 1 software, but to act as the primary users as well, on a 24/7/365 basis. On-demand as well as long-term contractual agreements can be established to assist customers with the day-to-day activities associated with asset management and condition monitoring using the System 1 platform.

System Optimization

Configuring System 1 software for optimal performance encompasses many aspects – establishment of appropriate alarm levels, configuration of relevant rules for specific assets, verification of input device accuracies, and building intuitive display and summary screens for specific types of users to name just a few. We can assist in all of these areas, ensuring your installation is capable of providing maximum benefit by being optimally configured.

Supporting Services

Because we designed and built System 1, we are also your best choice to maintain, support, and optimize your System 1 installation. A variety of Supporting Services Agreements exist in multi-year increments, ensuring that we’ll stand behind the product for years to come. On-demand repair and maintenance services also exist via our global network of technical professionals in over 120 countries worldwide.These service and support offerings can be purchased individually or grouped with others as part of a package. And, just as System 1 software is highly configurable, so are our service offerings. We’d be pleased to consult with you on customizing our service and support offerings to meet your specific applications and needs. Just ask!
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