SMART and TMA - Remote monitoring over standard telephone lines - GAI-Tronics - #4

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GAI-Tronics Telephony SMART and TMA Self Monitoring And Reporting Technology GAI-Tronics, UK - Tel: +44 (0)1283 500500 - Fax: +44 (0)1283 500400 - www.gai-tronics.co.uk GAI-Tronics Corporation, USA - Tel: +1(610) 777 1374 - Toll Free: 800 492 1212 - Fax: +1(610) 775 6540 - www.gai-tronics.com GAI-Tronics S.r.l, Italy - Tel: +39 02 48601 460 - Fax: +39 02 4585 625 GAI-Tronics Corporation, Malaysia - Tel: +60 3 8945 4035 - Fax: +60 3 8945 4675 An ISO9001 Registered Company The policy of GAI-Tronics is one of continuous improvement; therefore the company reserves the right to change specifications without notice. B027-4-0208B/CN31742 GAI-Tronics industrial telephone range includes standard analogue, SMART and VoIP. Built to withstand weather and vandal abuse, these telephones are approved for use in the toughest environments. SMART phones are used in many different sectors, from trackside telephones in the rail industry to customer service phone in the banking sector. GAI-Tronics - Communication you can depend on If you don’t have the facilities to monitor your SMART telephones, or only need a small number of phones, GAI-Tronics can monitor them on your behalf, either as part of a maintenance package or as a stand-alone service. Interested? E-mail: sales@gai-tronics.co.uk Irish Rail has in excess of 1,000 SMART lineside signal post telephones with TMA. These are used mainly for driver to signalman communications. Kyran Gavin, Senior Systems Specialist at Irish Rail comments: “Prior to the purchase of SMART and TMA, Irish Rail were unaware when a line-side phone was out of order until someone tried to use it. Now, each phone is polled daily and we know immediately and can send someone out to test or repair it. These phones are placed on all the stop signals so when these are out we can now contact the driver and signalman to make alternative communication arrangements. It does exactly what we need.” Our Norwegian distributor Norex supplied Norwegian Rail and Norwegian Road with TMA/SMART systems. Norwegian Rail has over 1,000 trackside and level crossing telephones installed along railway lines over long distances with several km walk to reach a phone. Since using SMART in some of these areas, Norwegian Rail have seen clear advantages in the system. The TMA operator in the maintenance department was trained by Norex on how to get maximum benefit from the system. He told Willy Hauge at Norex “If only we’d known about this product before - it would have saved us a lot of walking in the snow” He continues “TMA saves a lot of time - since we have had this we never go to a site without first checking on TMA. Now we only do a manual check of each phone yearly as part of routine maintenance instead of every week as before.” With regards to the roads, Willy Hauge says “With their SOS roadside telephones Norwegian Road Authority needed to have confidence that the phones were working at all times. They still do physical inspections of telephones when traffic is shut down in the tunnels for general inspection and maintenance, but TMA polls each telephone daily so that any problems are picked up immediately. The phone can be re-tested from the office and then if necessary, the maintenance crew can go out to check on the roadside. Depending on what is indicated, they might not always have to go out straight away but TMA allows them to plan their route ahead and to go straight to the right phone.” Telephones Available as SMART T: 01283 500500 or E: sales@gai-tronics.co.uk MORE INFORMATION Description Brochure Number Commander B009 Titan B024 Public Access Help Point B177 VR B153 CMA (Call Centre Software) B181 VoIP/Analogue Comparison B184 Abbey National uses SMART telephones in its banks for customers to dial through to various banking facilities such as insurance, mortgages and bank loans. These are monitored and maintained by GAI-Tronics where Alan Grigg, Aftercare Co-ordinator, explains “We have been maintaining the phones for Abbey for over 10 years. These phones provide a customer interface so it is important that they’re operational. We are on a next day response contract and using TMA to clear faults has reduced actual call outs by up to 10%. We often know the phone has a problem (and have fixed it) before the branch does. Abbey National receives reports on a monthly basis to find out which banking options are most popular and to study call usage.”