C.M.A. Call Management Application (Call Centre Software) - GAI-Tronics - #1

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GAI-Tronics Telephony C.M.A. Call Management Application .. Easy to use and Intuitive .. Graphical User Interface .. Touch-screen compatible .. Mapping program MapBuilder™ included .. Runs on Windows® XP .. Handles 1 to 4 incoming lines .. Shares Data with GAI-Tronics® TMA and S.M.A.R.T. Phones .. Integrates with Video from user's security CCTV system .. Call Annunciation at Dispatcher Station and at User's Remote Telephone Location .. Call Recording and Playback .. Call Logs .. Dispatcher Functions including Follow-up Flags, Incident Reporting and Tracking GAI-Tronics, the leader in rugged and security communications, now offers a call centre package for campus, parking, transit, and security applications. C.M.A. (Call Management Application) is a PC-based application that works with our S.M.A.R.T. Emergency Telephones to provide a complete security package for your application. The C.M.A. will also receive calls and call out to standard analogue telephones, emergency telephones, and auto-dial telephones; however, any phones less than GAITronics ® S.M.A.R.T. telephones will of course provide only limited functions. GAI-Tronics carefully considered all the facets of a Security Dispatch Office in the development of the C.M.A. application. With nearly 20 years' experience providing rugged emergency communications, we implemented the C.M.A. to incorporate the needs and functions of: - The Security Office Despatch Operator of a college campus or airport parking service, managing calls and multi-tasking between the emergency phone system and the police, fire, and ambulance dispatch radio system - A caller, whether the caller has a flat tyre, needs emergency medical assistance, needs an escort from late night class, or is a nurse coming off second shift - The Telecom manager, whose job is based on 100% reliability 24/7, and maintains the call logs and call records in the event of a court case