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| | | jUINItU sULUIIUIN | | |
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| | | QUALITY POLICY CONTEC takes great pride in meeting and maintaining the best standards of quality in products and services. CONTEC products are highly dependable and are manufactured with a guarantee of complete customer satisfaction. | | |
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| | | ISO 9001 CONTEC obtained ISO 9001 accreditation in 1995 and gained re-accreditation in 2004. | | |
| | | ISO 14001 CONTEC obtained ISO 14001 certification in 2002. | | |
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| | | ISO 9001: 2000, JIS Q 9001: 2000 Approval Certificate No: YKA0937904 Certificate Approval Place: CONTEC and CONTEC EMS | | | ISO 14001: 2004, JIS Q 14001: 2004 Approval Certificate No: YKA0773041 Certificate Approval Place: CONTEC and CONTEC EMS | | |
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| | | Quality assurance system (DR system) based on ISO 9001 | | |
| | | Warranty | | |
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| | | Using all resources and capabilities of our company, we are conducting quality assurance activities according to five processes specified in ISO 9001 shown below. "Quality of Planning" assurance (DR0)
| | All of CONTEC's products are built to exacting specifications under stringent quality-assurance guidelines. All products are covered by warranty. Maintenance Service will continue for six years* after production repair is discontinued or upgrade will be offered. | | |
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| | | | | • Management | | |
| | | | Market research, Needs, Specifications Prognostic approach to prevent qualityrelated problems | | | |
| | | | Market information (research) | | |
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| | | • Marketing | |
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| | | ▼ Planning Specification | | • Sales • Engineering • Quality assurance | | |
| | | Initial failure | | 3 Months | | |
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| | | Repair free of charge | | |
| | | • Production "Quality of design" assurance (DR1) Research and development Design ^ Sales • Engineering • Quality assurance Prototype Verification and evaluation • Production "Quality of pre-production" assurance (DR2) • Engineering ..................... ©Quality assurance • Production Preparation for production "Quality of conformance" assurance (DR3) Assessment of 1st lot from trial production • Quality assurance • Production Assessment of mass production | | |
| | | 1 ~ 3 years | | |
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| | | Repairs on a user-pay basis will be avalable once the free-of-Repair on a charge repair period expires (If repairs are needed due to user charged basis mishandling, the product must be serviced on a charged basis even if it still within the free-of-charge repair period) | | |
| | | Design validation, Design verification | | |
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| | | When the repair service is available | | |
| | | 3 weeks (Repair / To be replaced with new ones.) | | |
| | | 4M | | |
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| | | ► Machine (Man > Material Method | | |
| | | 7 years (System specifications will include life cycles of those components with a preset design life) For those products with the long-term supply guarantee, manufactoring will continue for approx. 5 years (If upward compatible product cannot be supplied due to the unavailabilityofparts,productionmayneedtobe discontinued.) | | |
| | | Design life | | |
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| | | Long-term supply guarantee | | |
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| | | * Sometimes 2 years | | |
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| | | ests and Evaluations | | |
| | | Transfer of production control Production Commissioning 1 | | |
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| | | The following functions, environments and specifications are verified during development and production to ensure the quality of "design", "pre-production works" and "production". | | |
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| | | "Quality of service" assurance (DR 4) | | |
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| | | Verification of environmental specifications Temperature and humidity Voltage drop Source voltage Vibration Noise resistance Impact | | |
| | | Verification of functions Each individual part Full system Operating systems & drivers Electric current consumption Product warranty terms Aging | | |
| | | Service Sales Qualityassurance | | |
| | | Maintenance, Field Service | | |
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| | | Static electricity | | Insulation | | |
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| | | Instantaneous blackout Insulation resistance | | |
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| | | IP65/CEmark/UL
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| | | Specific; | | | |
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| | Specifications specified models / options | |
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