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AFTER SALES SERVICES

Installation Load Validation Correct Installation of any autoclave is a critical factor in theperformance of the unit. Astell's Service Department has many yearsexperience with the installation of autoclaves, from a standard setup, to more complex installations. Advice can be given in advance of installation to ensure that the site is ready with the appropriate services to accept the new equipment In order to verify that your loads are being properly sterilized, Astellwould always recommend that the loads are validated. A typicalmethod would be a 12 Point Thermocouple Validation. The processinvolves inserting up to twelve thermocouples into the load so as to accurately determine that the whole load has reached the set point temperature and has maintained that temperature for the desired time. This work is carried out to UKAS standards and all the equipment used is fully traceable to national standards. Astell can also provide quarterlyand annual service and testing in accordance with HTM2010, carriedout by experienced and qualified test engineers • All Astell Service Engineers are trained and well equipped to carry out professional installations • Customers requirements, no matter how complex, are always considered • Astell will always endeavour to keep laboratory down-time to a minimum • Specific site risk assessments & method statements are available upon request Service Contracts Astell are able to offer a selection of comprehensive service & maintenance solutions to meet your exact requirements Commissioning Swiftlock Units 23 to 330 litres - Annual Contracts Following transportation to site and the installation of the autoclave, Astell's highly skilled technicians can: • 2 Planned Preventative Maintenance visits per year • Calibration • Commission the new equipment • Visits to coincide with insurance inspections if required • Check calibration • Optional UKAS Calibration • Perform a safety valve function test • Ensure that the unit is functioning correctly Vacuum and Square Section Units - Annual Contracts • 4 Planned Preventative Maintenance visits per year IQ/OQ/PQ Validation Packages • Calibration • Visits to coincide with insurance inspections if required Astell are able to offer full IQ/OQ/PQ Validation packages including • Optional UKAS Calibration • User Requirement Specification (URS) Training • Design Specification / Technical quotation (DS) • IQ (Installation Qualification) OQ (Operational Qualification) PQ (Performance Qualification) Astell are able to offer the following training within the UK. TechnicalTraining is also offered to overseas agents and customers - Please email us for details or to arrange a visit. • Document packages including all required information • Operator Training Spare Parts & Consumables • Supervisor Training • Site Engineer Training Gaskets, probes ect. Please contact our Service Department for more information • New User / Refresher Training

Contact our Service Department for further information : service@astell.com or Tel: +44 (0) 208 309 2000

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